Fast 2–5 Day Shipping Across the EU

14-Day Risk-Free Returns

  • Free Shipping

    On all orders over €70

  • Quality Guarantee

    Our videos show our products exactly as they are.

  • Easy Returns

    Without unnecessary hassle.

  • Fast Customer Service

    Ask us anything!

Shipping policy

1. Delivery Area

We deliver orders throughout Finland and to EU countries.

2. Delivery Methods

Different products may have different delivery methods. Orders are shipped via postal service to the nearest pick-up point unless otherwise stated. All parcels include tracking information.

3. Shipping Costs

Shipping costs are shown at checkout and are paid when placing the order.
Typical shipping cost range: €4.90–€9.90, depending on the customer’s location.

Free shipping may be offered on orders exceeding a certain value, as indicated in current promotions.

4. Delivery Time

We aim to pack and ship orders as quickly as possible, usually the same or next business day, depending on the time the order is placed.

Estimated delivery times:

  • Finland: approx. 1–3 business days

  • Other EU countries: approx. 2–5 business days

Please note that delivery times are estimates and may be affected by factors beyond our control (e.g., courier delays, weather conditions, seasonal traffic).

5. Order Processing

Once your order is placed, you will receive an order confirmation by email. A shipping confirmation and tracking number will be sent as soon as your order has been dispatched.

6. Unclaimed Parcels

Parcels that are not collected from the pick-up point within the storage period will be returned to us. In such cases, we reserve the right to deduct the cost of return shipping from the refund amount.

7. Damaged Shipments

If your package arrives visibly damaged, please take photos of the package and its contents before opening it and contact our customer service immediately at support@herraintoystore.com. This will help us resolve the issue quickly with the delivery provider.